Sirajganj Restaurant Chain: Automated Menu Browsing and Table Reservation Workflow

Engineered an automated WhatsApp reservation and digital menu system connecting branch dining tables with kitchen management.

Client: Sirajganj Restaurant Chain. Industry: Hospitality & Food Services. Location: Sirajganj, Bangladesh.

The challenge

A popular multi-branch dining brand in Sirajganj faced phone congestion during dinner hours, leading to missed reservation calls, double-booked private booths, and manual menu inquiries.

• Busy telephone lines during peak dining hours resulted in lost party bookings.
• No centralized digital record of upcoming reservations accessible across front desk and kitchen teams.

The solution

NextCore BD deployed a WhatsApp Business reservation workflow with a shared digital calendar and instant confirmation receipts.

• Deployed QR codes at restaurant tables and promotional flyers directing guests to the WhatsApp assistant.
• Implemented validation checks preventing bookings outside operational kitchen hours or exceeding branch capacity.

Verified outcomes

• Guests can browse menus and book dining reservations at any time without busy phone signals.
• Front-of-house staff have a synchronized real-time view of daily reservations by branch.
• Reservation confirmations and reminders are delivered automatically with zero manual note-taking.

Technologies

WhatsApp Cloud API, Airtable Database, n8n, Google Calendar API