Solutions by Business Challenge

AI Automation for E-commerce & Retail

Unified e-commerce automation connecting online shopping carts, Meta inboxes, local courier booking, and mobile banking payment reconciliation into a smooth hands-off pipeline.

Business problem: Growing retail stores get bogged down answering repetitive size questions, manually copying courier addresses, and cross-checking bKash/Nagad transactions.

Solution: Webhooks ingest store checkout events, trigger courier parcel consignment creation via Steadfast/Pathao APIs, generate printable PDF invoices, and notify the customer on WhatsApp with live tracking.

  • Instant post-purchase confirmation and automated delivery tracking
  • Automated cash-on-delivery phone number verification reducing return rates
  • Seamless synchronization between Shopify/WooCommerce and inventory spreadsheets
  • Automated abandoned cart recovery notifications

Lead Management & Sales Pipeline Automation

Automated lead capture, validation, enrichment, and CRM routing that ensures every inbound inquiry from Facebook Ads, Google Ads, or website forms receives immediate engagement.

Business problem: Sales teams waste hours downloading CSVs from ad accounts, leaving hot leads uncalled for 24-48 hours while interest goes cold.

Solution: Real-time webhook triggers capture lead ad payloads instantly, standardize phone formats, record contact data in CRM, and trigger instant WhatsApp/email follow-ups with calendar links.

  • Under 2-minute average speed-to-lead response time
  • Zero lost leads from fragmented ad accounts or unread email inboxes
  • Round-robin lead distribution to available sales representatives
  • Automated follow-up drip sequences for stalled prospects

Automated 24/7 Customer Support

Deploy intelligent AI chatbots and RAG agents capable of resolving routine support inquiries, checking order status, and routing complex cases to human agents with full context.

Business problem: Customer service teams burn out answering the same 10 repetitive questions daily, while after-hours shoppers leave unanswered.

Solution: Conversational agents grounded in your official documentation and order databases resolve standard queries, with automated escalation to human staff when confidence thresholds drop.

  • 24/7 instant response across all social and messaging channels
  • Over 60-70% of routine inquiries resolved without human intervention
  • Consistent, accurate policy and pricing information backed by source citations
  • Live human operator takeover inbox with complete conversation history

Order & Delivery Workflow Automation

Automate parcel booking, courier tracking numbers, address validation, and delivery exception alerts for high-volume order operations.

Business problem: Warehouse staff spend critical morning hours copying customer addresses onto courier portals and retyping tracking numbers into spreadsheets.

Solution: Approved orders trigger immediate API calls to Steadfast, Pathao, RedX, or international freight carriers, returning printable barcode labels and customer tracking links automatically.

  • Consignment booking completed within seconds of payment approval
  • Print-ready packing slips and shipping labels generated automatically
  • Real-time webhook tracking updating order status to In Transit and Delivered
  • Automated customer alerts for delayed or attempted deliveries

Appointment Booking & Calendar Automation

Eliminate the phone tag and back-and-forth messaging required to book specialist consultations, clinic visits, and salon treatments.

Business problem: Front-desk receptionists spend all day texting clients available time slots, while last-minute cancellations leave specialists with empty chairs.

Solution: Interactive chat and web booking links query real-time calendar availability, collect deposit confirmations, block time slots, and dispatch automated 24h/2h reminders via WhatsApp.

  • Clients can book appointments 24/7 without waiting for business hours
  • Elimination of double-bookings through live two-way calendar sync
  • Significant reduction in no-shows through automated reminder messages
  • Automated mobile banking deposit collection and validation

Business Reporting & Executive Dashboard Integration

Aggregate fragmented data from advertising accounts, POS cash registers, e-commerce stores, and bank accounts into one real-time executive dashboard.

Business problem: Business owners manage multiple spreadsheets and log into 5 different portals just to know daily sales figures and inventory levels.

Solution: Automated scheduled pipelines extract and clean transactional records into a centralized PostgreSQL warehouse, rendered into fast, responsive KPI dashboards.

  • One clean screen showing net revenue, marketing spend, and operational metrics
  • Daily morning executive performance digest delivered straight to WhatsApp or Email
  • Automated inventory threshold warnings preventing out-of-stock events
  • Role-based security ensuring sensitive financials are accessible only to authorized officers